1. Scope and operator
These General Terms and Conditions (Terms) apply to the use of the website bookyourski.com and the BookYourSki booking platform, including the AI booking assistant "Booky". The operator is RESOL GmbH, Talstraße 101, 5700 Zell am See, FN 668286 z (hereinafter "BookYourSki" or "we").
Any conflicting terms of users do not apply. The booked service itself is additionally subject to the terms of the respective partner business (Section 3).
2. Services provided by BookYourSki
BookYourSki is an intermediary platform. We present offers from independent partner businesses (e.g. ski rental, ski lessons), accept bookings in the name and on behalf of the respective partner business and pass them on to that business. We are not ourselves the lessor or the organiser and do not provide the booked services ourselves.
The partner businesses are traders. We receive a commission from the partner business for arranging the booking. This does not increase the price you pay.
Ranking of offers: offers are displayed according to location, availability and your search criteria. There are no paid placements. Ratings displayed come from Google and relate to the partner business; we do not verify whether they originate from persons who actually used the service.
3. Booking and conclusion of contract
The presentation of offers does not constitute a binding offer. Before completing your booking, you will see a summary showing the partner business, the booked services, the periods and the total price, and you can review and correct your details.
By completing payment, you submit a binding offer. The contract for the booked service (e.g. rental contract, lesson contract) is concluded directly between you and the partner business as soon as you receive the booking confirmation by email. We send the confirmation on behalf of the partner business.
The booked service is additionally subject to the terms of the partner business, insofar as these are displayed to you before you complete the booking. If no differing terms are displayed, the standard terms described in these Terms apply, in particular with regard to cancellation.
Bookings may only be made by persons of full legal age. Anyone booking for other persons warrants that they are authorised to do so and must provide truthful details (names, dates of birth).
4. Prices and payment
All prices shown are final prices in euros including statutory VAT. The total price displayed before completing the booking is authoritative.
Payment is made at the time of booking by credit or debit card via the payment service provider Stripe. BookYourSki accepts payment as authorised collection agent in the name and on behalf of the partner business. Payment to BookYourSki discharges your payment obligation towards the partner business. The invoice for the booked service is issued by the partner business.
5. Cancellation by you
Unless differing terms of the partner business are displayed before you complete the booking, the following applies to rental bookings (ski rental):
- You can cancel free of charge up to 7 days before the start of the rental; the amount paid will be refunded in full.
- After that, free cancellation is only possible if you have booked the cancellation option (Section 6).
- In the event of later cancellation or failure to collect (no-show), no refund will be made.
Ski lessons are subject to the cancellation terms of the respective ski school, which are displayed before you complete the booking.
Please send cancellations by email to support@bookyourski.com, stating your booking number. The time of receipt is decisive. We will confirm the cancellation by email. Refunds are made to the payment method used for the booking, usually within 5 to 10 business days.
6. Cancellation option and rental protection (damage waiver)
Cancellation option
Depending on the partner business, you can book a cancellation option for an additional charge. It is not insurance but a contractual agreement with the partner business: with the cancellation option, you can cancel the booking free of charge up to 24 hours before the start of the rental. The rental price paid is refunded; the additional charge for the cancellation option itself is not refunded.
Rental protection (damage waiver)
Depending on the partner business, you can book rental protection (damage waiver) for individual rental items for an additional charge. Rental protection is not insurance but a contractual agreement under which the partner business waives, in whole or in part, claims for damages in the event of damage to or theft of the equipment. The scope, exclusions and conditions (e.g. reporting a theft to the police) are determined by the partner business.
7. No statutory right of withdrawal
For contracts for the rental of sports equipment and for leisure services (e.g. ski lessons) that are to be provided on a specific date or within a specific period, there is no statutory 14-day right of withdrawal pursuant to Section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG). The cancellation options under Sections 5 and 6 apply.
8. Provision of services, collection and changes
The booked service is provided by the partner business. The addresses and times stated in the booking confirmation apply to the collection, fitting and return of the equipment. Photo identification may be required at collection. The bindings are adjusted on site by the partner business; this requires truthful information on height, weight, age and ability.
If the partner business is unable to provide the booked service, it will offer an equivalent alternative service or the amount paid will be refunded in full. Please send requests to change a booking to support@bookyourski.com; changes are only possible subject to availability and with the consent of the partner business.
9. AI booking assistant "Booky"
Booky is an artificial intelligence-based system that answers your questions and creates booking suggestions. You are not communicating with a human. Its use is voluntary and free of charge; you can also book without Booky at any time.
- Booky's answers and suggestions may be incomplete or incorrect and do not constitute binding information, an offer or advice.
- Only the details in the booking summary before payment are binding. Please check them carefully.
- Booky does not complete any booking and does not make decisions for you. The contract is always concluded by you yourself by completing the booking.
- Please only enter the data required for the booking in the chat and do not enter any health data or other sensitive information.
- Misuse of Booky is prohibited, in particular carrying out automated mass queries, entering unlawful content or attempting to manipulate how it works.
For information on how your data is processed when you use Booky, please see our privacy policy at /en/privacy and our AI notice at /en/ai-notice.
10. Use of the website
The content of the website may only be used for private purposes and for making bookings. Prohibited uses include, in particular, automated extraction of content (scraping), bulk bookings without our consent, resale of bookings and any use that impairs the operation of the platform.
Some website content is created with the assistance of AI and reviewed by us. General information (e.g. on ski resorts, slopes or tips) is provided for guidance only and may be out of date; the details shown before completing the booking are binding.
11. Liability
As an intermediary, BookYourSki is liable for properly arranging your booking and transmitting it to the partner business, and for the operation of the platform. The respective partner business is liable for the provision of the booked service, in particular for the condition and suitability of the equipment and the conduct of lessons.
We are liable without limitation in cases of intent and gross negligence and for damage resulting from injury to life, body or health. In cases of slight negligence, we are not liable, except for personal injury, to the extent permitted by law. Mandatory provisions of the Austrian Consumer Protection Act (KSchG) and other consumer protection regulations remain unaffected.
We endeavour to ensure that the platform is continuously available but cannot guarantee this, in particular during maintenance work or in the event of disruptions beyond our control.
12. Complaints and dispute resolution
Please send complaints regarding the arrangement of your booking or the booked service to support@bookyourski.com. We forward complaints about the service itself to the partner business. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
13. Governing law and place of jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by the mandatory provisions of the law of the state in which they have their habitual residence.
The place of jurisdiction for traders is the competent court in Zell am See. For actions against consumers, the statutory places of jurisdiction apply, in particular Section 14 of the Austrian Consumer Protection Act (KSchG).
14. Changes and final provisions
A booking is subject to the version of these Terms published at the time of booking. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.